Tag Archives: IBM

AI based Call Router

Productizing AI based call router solution Customer service via telephone is a difficult task for many reasons. This product uses IBM Watson AI solution component to implement call routing that is part of the most basic and important functions in the call center. With no need for a separate call center team to serve customers […]

AI based Call Center

Intelligent agent assistant for better customer service One of the top pain points in customer contact center is insufficiency of cross-departmental collaboration to handle out complicated customer’s requests. Even though AI secretary mostly figures out customer’s intentions, but sometimes a human agent should intervene to the conversation between AI secretary and customer for completeness. It […]