Productizing AI based call router solution Customer service via telephone is a difficult task for many reasons. This product uses IBM Watson AI solution component to implement call routing that is part of the most basic and important functions in the call center. With no need for a separate call center team to serve customers […]
Intelligent agent assistant for better customer service One of the top pain points in customer contact center is insufficiency of cross-departmental collaboration to handle out complicated customer’s requests. Even though AI secretary mostly figures out customer’s intentions, but sometimes a human agent should intervene to the conversation between AI secretary and customer for completeness. It […]
In mid-2019, Nokia launched a competition looking for best-in-class innovative products and solutions within Industrial Automation.
Interactor was among the top 26 selected among hundreds of participating companies worldwide with its Edge-deployable modular and scalable offering that is portable to a variety of target systems allowing for distributed processing and storage of data.
Telecom Council and Global Telcos name Interactor as Startup to Watch for 2018! Interactor was selected as 1 of 30 promising startups to watch in 2018 by Telecom Council, an independent organization that connects over 2,000 executives from 750 telecom companies. “Telecom Council… members… scout for new companies and technologies all year long chose … […]
Connected software applications power most businesses in the world. When you take a deeper look, 7 server standards emerge.. HTTP/S, WS/S, TCP, SSL, and UDP. All these standard protocols have couple of things in common. All of them need to be bound to an IP-Address and a Port. There are many ways in which software […]
Internet, since its inception, has remained one of the greatest inventions by mankind and has certainly been a big thing for last several decades. The concept of interconnected network of computers followed by perennial digitization of data and communication has undoubtedly transformed the way we live, work and relate to each other. As the internet […]
Pulzze takes second place in the Mitre Corporation Internet of Things (IoT) Challenge. 130 teams worldwide participated in this competition to identify innovative ideas for addressing a key security issue inherent in IoT networks — identifying the devices on the network and knowing when changes occur. Pulzze provides technology in the areas of end point […]