1. End-to-end Full Service / 2. Solution Development / 3. Solution Support
4. Software Training / 5. Software Support
Platinum support provides the fastest response times, access to 24/7 replies for emergencies, and more concurrent tickets to handle additional issues and increase your team's efficiency.
Customer Success Managers (CSMs) provide best-practice guidance and act as your advocate within API AutoFlow, ensuring that your developers have everything they need to stay productive. Your CSM develops an in-depth understanding of your business and coordinates API AutoFlow resources to support you in realizing your goals.
A senior engineer spends a few days reviewing your project in depth, then delivers a comprehensive report with recommendations and best practice guidance. Project Reviews let us get to know your environment, team, and workflows, which helps us set you up for success.
Minimize costly downtime and receive expert guidance from CSM who knows your business and technical environment to ensure you’re using best practices and leveraging the full potential of API AutoFlow.
Contact our expert engineers who work alongside other critical API AutoFlow teams (like R&D and Product) to facilitate high-quality coverage for all issues.
Maintain continuous contact and receive strategic recommendations that can help you avoid issues before they occur.
Be aware of the latest roadmap and technology developments through ongoing connections with your CSM.
Send a message to Peter who will respond within a day