Maintenance Support

Get the help you need
The way you need it

Most likely Interactor Engine is not your core business. Then why spend your precious resources in a non-core yet high resource development?

New Project

API AutoFlow

· Onboarding

· Training

· Product Support

Your Application

· App Development

· Handover and

· Maintenance Support

Every company began as a startup

We know how hard it is to get the early products made to raise funds. All so common Chicken or Egg situation where you need the money and engineers to make the product. But, you need the product to raise the money.

Get products built faster at minimal cost

Time is gold as they say, and it’s more so for startups. Whether you are in the concept stage looking to build an MVP to raise money, or already raised Series A looking to quickly grow your product, see how we helped startups achieve the goals.

Launch timeline using API AutoFlow

  • 1 month to build Prototype
  • +2 months to build MVP Raise Seed fund
  • +6 months to launch Raised Series A

How We Can Help

Build it fast

Usually up to 50% faster with dedicated engineers

Make it future proof

No-code allows any engineer to quickly manage your product

Save money

Our startup program can lower costs by 30%-90%

Do You Qualify as a Startup?

Determine your eligibility and apply to the program
Startups eligible for
up to 50% off the license

· Raised funding up to $1 million

· * Associated with one of our approved partner organizations

Startups eligible for
up to 30% off the license

· Raised funding over $1 million

· Have not raised Series A or beyond

· * Associated with one of our approved partner organizations

Startups eligible for
up to 15% off year one

· * Associated with one of our approved partner organizations

Contact a Startup Specialist

* If the entrepreneurial organization that you are involved is not approved by us or you are not part of any organization, contact us and we will be happy to make an introduction.

Annual subscription / Affordable monthly payments

API AutoFlow for Startups pricing is applicable to install product only.
API AutoFlow cloud is excluded, unless a separate enterprise purchases or upgrades agreement has beten made.

Product and Application Maintenance Support Plans

1. Definitions


· Business Hour: means each hour during a Business Day.

· Business Day: means 9:00 a.m. and 5:00 p.m. local time zone selected by Customer (US PST, or Seoul South Korea) on a Monday through a Friday, excluding local public holidays.

· Error: means any Severity Level S1 error, Severity Level S2 error, Severity Level S3 error or Severity Level S4 error, each as defined in the Error Severity Definition Table below.

· Product: means Software Offerings, as applicable to Customer’s Subscription.

2. Service Levels

During the Subscription Term, Interactor shall provide Customer with Service Levels consisting of the following: (i) online, email, or telephone support regarding use and deployment of the Product in accordance with the table below; Major and Minor releases of the same Products licensed by Customer during the subscription (“Maintenance”) and support with respect to Errors as set forth below.

* Support is available only in English.

Upon receipt of notice of an Error, Interactor shall assign appropriate technical personnel to the issue and provide Customer with acknowledgment that it has received such Error notice (such actions together, a “Response”). Interactor will provide Customer with a Response to each incident in accordance with the table above. Interactor will use commercially reasonable efforts to promptly resolve each incident. Actual resolution time will depend on the nature of the incident and the resolution. A resolution may consist of a fix, workaround or other solution in Interactor’s reasonable determination.

3. Designated Customer Support Contacts

Designated Customer Support Contacts must be Interactor certified at the Integration and API associate or more advanced level. Customer may elect to increase the number of Designated Customer Support Contacts at Interactor’s then current applicable fee.

4. Error Designation

Interactor’s support personnel will (a) verify Customer detected Errors, provided that the Errors can be recreated with an unmodified version of the Software and (b) the severity of the support request and whether the support request is a Severity Level S1 error, a Severity Level S2 error, a Severity Level S3 error, a Severity Level S4 error or not an Error.

5. Conditions for Providing Support

Interactor’s obligation to provide Support is conditioned upon the following: (a) Customer makes reasonable efforts to correct the Error after consulting with Interactor; (b) Customer provides Interactor with sufficient information and resources to correct the Error either at Interactor’s customer support center or via remote access to Customer’s site, as well as access to the personnel, hardware, and any additional software involved in discovering the Error; (c) Customer promptly installs all Minor releases; and (d) Customer procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Product.

6. Software exclusions

The following are excluded from Interactor Support and Maintenance obligations: (i) Software that is used on or in conjunction with hardware or software other than as specified in the Documentation; (ii) altered or modified Software, unless altered or modified by Interactor; (iii) defects in the Software due to accident, hardware malfunction, abuse or improper use; (iv) any version of the Software for which Support and Maintenance services have been discontinued by Interactor; (v) any Error caused by third party software not licensed through Interactor; (vi) developer software or other software provided at no charge, and (ix) Third Party Solutions Components including certified and community connectors.

Frequently Asked Questions

Want to know more?

Send a message to Peter who will respond within a day