Support and Services
Welcome to Interactor Support and Services. Our mission is to provide you with best-in-class expertise and support so you can get the help you need to succeed when you need it.
No one knows API AutoFlow better than we do
Working with us gives you direct access to the engineers who help build API AutoFlow and know the product inside out. With intimate knowledge of the platform, we can provide you with strategic guidance and advice on technical implementations to help you future-proof your work.
You’ll be supported by leading industry veterans with insight into market trends, emerging and adjacent technologies, and best practices. We are partners who stay laser-focused on making sure you succeed throughout your journey with API AutoFlow.
Jason Monroe
Engineering Leader
Select a plan that meets your needs
Whether you’re looking for a proactive and personalized level of engagement or you want peace of mind that we’ll be available when you need us, with API AutoFlow Success Plans a world-class team of trusted API AutoFlow advisors and experts will have your back.
Choose the Success Plan that most closely aligns with your needs. Then, customize your plan with Success Plan as per your special needs. Contact us to speak to an API AutoFlow team member who will help you identify the best options for you.
Support Options
1. End-to-end Full Service / 2. Solution Development / 3. Solution Support
4. Software Training / 5. Software Support
Use our expertise to get your application developed faster and at lower cost
Get the boost you need to get it done fast. API AutoFlow Success Plans will help you enhance productivity and resolve issues quickly, so your team can de-risk your project and minimize downtime.
Technical Services
For technical issues of all complexities, Interactor offers a variety of free and fee-based premium support options to our users at any stage of their project.
Developer resources
Get limitless access to the Interactor User Manual, or search through common technical issues in our community forum. Interactor’s Developer Tools is a free comprehensive resource available to all Interactor users looking to solve technical issues on their own.
Documentations
Development support
Accelerate your project, resolve issues quickly, and mitigate risks with a selection of fee-based Premium Success Plans. Get direct access to Interactor experts who will assist you with Interactor usage, how to integrate with other services, and more.
Development
Maintenance Support
Build a long term relationship with us. Our support services team will continue to provide the support and the latest features you need to succeed. Support services for both the Interactor software and the solution built on it is available for purchase.
Support ServicesConsulting Services
From a simple consultation to a complete development effort, get the expertise you need to take your project to the next level.
Solutions Design
Interactor’s Accelerate Solutions Design helps companies push the boundaries of product development. Choose from our flexible consulting options and add our technical expertise to your team to optimize your game performance, overcome roadblocks and improve player experience.
Technical Consulting
Interactor’s Technical Consulting helps companies across multiple industries innovate faster. Harnessing the advanced digital technologies at the forward edge of business transformation, we help build custom solutions that empower enterprises to embrace innovation and take the lead.
Success Foundation –
Core Support
Access technical support delivered by experienced API AutoFlow engineers, receive guaranteed response time, and stay on top of issues with an assigned support coordinator. With Ongoing Maintenance Support, you will minimize downtime, get answers to questions, and resolve problems quickly.
Advanced Success –
Solution Success Services (SSS)
In addition to everything in the Ongoing Support, you will receive enhanced technical support, a dedicated Customer Success Manager (CSM), and a Solution Review. With SSS, you get best practice guidance, expert advice, and an advocate within API AutoFlow to help you achieve your goals.
How API AutoFlow is used in Telecom
Platinum Support
Platinum support provides the fastest response times, access to 24/7 replies for emergencies, and more concurrent tickets to handle additional issues and increase your team's efficiency.
Customer Success Manager
Customer Success Managers (CSMs) provide best-practice guidance and act as your advocate within API AutoFlow, ensuring that your developers have everything they need to stay productive. Your CSM develops an in-depth understanding of your business and coordinates API AutoFlow resources to support you in realizing your goals.
Project Review
A senior engineer spends a few days reviewing your project in depth, then delivers a comprehensive report with recommendations and best practice guidance. Project Reviews let us get to know your environment, team, and workflows, which helps us set you up for success.
Key benefits
Increase productivity and efficiency
Minimize costly downtime and receive expert guidance from CSM who knows your business and technical environment to ensure you’re using best practices and leveraging the full potential of API AutoFlow.
Access expert API AutoFlow engineers
Contact our expert engineers who work alongside other critical API AutoFlow teams (like R&D and Product) to facilitate high-quality coverage for all issues.
Prevent problems
Maintain continuous contact and receive strategic recommendations that can help you avoid issues before they occur.
Stay ahead of the curve
Be aware of the latest roadmap and technology developments through ongoing connections with your CSM.
Multiple projects?
Use our Flexible support program
Company Wide Support enables AM to work with the company's procurement, technical, and business teams to succeed by giving them access to the right Success Plans and Ongoing Support services. This flexible solution allows companies to allocate resources efficiently by allowing the engineering teams to to assign the right level of developers to each project at key milestones in the development process.
Live Training
Enhance your team’s skills, increase productivity, and improve workflows with training courses led by Interactor Certified Instructors, designed for professionals in any industry. Choose from live public sessions, private training, or our on-demand platform.
Frequently Asked Questions
Want to know more?
Send a message to Peter who will respond within a day